FAQs

❓ Frequently Asked Questions

📦 1. Where do you ship?

We currently ship worldwide. Shipping availability may depend on the product and region. If shipping is not available to your location, you will be notified at checkout.

🚚 2. How long does shipping take?

Shipping times vary based on your location:

• USA & Canada: 7–15 business days

• UK, Europe & Australia: 7–18 business days

• Asia & Other Regions: 10–20 business days

Please note that processing time may take 1–3 business days before dispatch.

📍 3. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use it to track your shipment on our Order Tracking page.

🛒 4. Can I cancel or change my order?

Yes — if your order hasn’t been processed or shipped yet.
Contact us within 12 hours of purchase. After shipping, we cannot make changes.

💳 5. What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

All payments are processed through secure encrypted checkout.

🔄 6. What is your return policy?

We offer a 30-Day Money-Back Guarantee for unused and unopened items.
If your product arrives damaged or defective, please contact us with proof and we’ll arrange a replacement or refund.

❗ 7. My item arrived damaged — what do I do?

We’re sorry! 💔
Send us a photo and your order number to our support team and we’ll replace it or refund you.

🔁 8. Why did I receive only part of my order?

To ensure faster delivery, some items ship separately from different warehouses.
Don’t worry — the rest of your order is on the way.

🛍 9. Are your products guaranteed?

Yes — all products come with our Quality Assurance Guarantee.
If something isn’t right, we’ll make it right.

💬 10. How do I contact support?

You can reach us at:

📩 Email: shopflare0001@gmail.com
📍 Response time: 24–48 hours